10% OFF on your 1st order CODE: WELCOME - Free shipping from 30,00€ - Pick-up available on Tuesday and Thursday

Frequently Asked Questions

  • Where are the products sourced?

We are using as much as possible locally sourced ingredients from various food markets in Amsterdam, and direct producers to keep it as eco-friendly as possible and highlight territorial natural resources. Some products are also imported from Italy to ensure the highest quality and the DOP label.

DOP = "Denominazione di Origine Protetta"

 

  • When are you open?

We are open every week from Monday 9am to Friday 11pm.

 

  • How can I order?

You can directly order on our website in the tab ORDER YOUR PASTA, and choose if you would like some pasta and/or some sauces or the pasta box. Please select one of the categories (pasta or sauce or pasta box). In the category itself, select the product you would like to order by clicking on the picture. This will redirect you to the description of the product you selected. Please enter the quantities via the drop down menu, and press add to cart if you would like additional products, or press buy it now if you are only interested in this one. 

Add to cart option: click on continue shopping to add other products. Go back to the tab THE MENU and select more products. Repeat as often as you like. At the end, go to your shopping cart, and click proceed for checkout. Please note that you will need to create an account if you are a new client, otherwise you can just log in with your credentials. Follow the checkout procedure by filling all required information requested and follow the steps.  

Buy it now: you will directly arrive at the checkout procedure. Please follow the steps. 

  • When can I order?

We have partnered up with Peddler . You can now order from Monday to Thursday. Order before 3pm, get delivery next day.

  • Can I place a batch order for the month and be delivered by sequence?

Yes. At the checkout, please add in the comment section which order (pasta & sauce) you would like to be delivered on which day/week. Please add the comment as below:

Order 1 4x spaghetti + 1x sugo al Pomodoro for 11 October 2021

Order 2 2x ravioli + 1x sugo al Pomodoro for 19 October 2021

Etc.

Please note you will pay the batch order in one go and you will only be charged once for the delivery.


  • Can I place an order and choose the delivery day myself? 

Yes. At the checkout, in the section ''shipping'' under shipping method, you will be able to add a comment in the bar ''delivery instructions (optional)''. Please add there if you would prefer to be delivered from Tuesday to Friday. Please note, we only deliver between Tuesday and Friday between 6pm-9pm. However you can order the whole week.


  • How much does the delivery cost?

We work on a cart value based on your order. To limit our CO2 emission, we are delivering all your orders by bike. Thank you Peddler®!

Delivery cost:
Order amount below 15,00€ = 6,00€ delivery cost
Orders from €15,00 up to 30,00€ = 3,00€ delivery cost
Orders above €30,00 = FREE delivery

 

  • Can I pick up my order?

Yes. Pick-up are now available on every Tuesday and Thursday at 6pm. Please make sure to bring the order confirmation that have been sent by e-mail. Pick-up address is: Nieuwe Hemweg 4E 1013BG, Amsterdam, Netherlands.


  • How do I change my delivery address?

Please contact us by email [info@laspaghettata.nl] for any changes to your address.


  • Do I have to be in when you deliver?

Yes, as the package will not fit in the post.


  • What about if I change my mind/want to cancel my order? 

You can send us an email before receiving the package and your reason why you would like to cancel your order. We will then contact you. 


  • How do I make changes to my order?

You can send us an email with your changes. We will then contact you for final confirmation on the changes. 

 

  • How long can I keep the pasta for? 

Every pasta is made in the morning of the delivery; hence we guarantee the freshest taste.

For the ones with eggs, you can keep them up to 5 days in the fridge.

For the ones without eggs, you can keep them up to 7 days in the fridge.

You can also freeze them for a period of max 6 months. If you consider this option, please make sure to immediately freeze them once received. 

Please directly check on the stickers for more information.


  • How long can I keep the sauce for?

All our sauces have been sterilised and pasteurised. As we don't use any chemical conservations, we recommend to consume them within a week. Make sure to keep them inside the fridge (temperature below 7C). You can also freeze them for a duration of max 6 months.

 Please directly check on the stickers for more information.

 

  • What about allergies?

You can find the full list of ingredients and allergens on the products’ descriptions.

 

Thank you for your support, and we hope to see you soon!